Let’S Talk About Your Trip.
Whether you have a destination in mind or only the beginning of an idea, send us a message. A member of the team normally replies within 24 hours.
Talk to us
Clear Answers From A Real Person.
Tell us what you are considering and what you have not decided yet. We will help you work out the next step.
We normally reply Monday to Saturday. Messages received outside working hours are answered on the next working day.
Start a conversation
Send A Message.
Only your name, email and message are required.
Planning a full itinerary?
Share The Trip Details In 1 Place.
Our trip-planning form is useful when you already know your dates, travellers or destination ideas.
Planning Questions Before You Contact Us
You do not need a complete itinerary before you write. These answers explain what is useful to include, what can remain open and what happens after we receive your enquiry.
Can I contact you without choosing a destination?
Yes. Describe the kind of days, climate, culture or activity that interests you and mention any places already under consideration. The team can use those starting points to compare suitable destinations. It is also helpful to share how long you expect to travel and whether the journey is for a couple, family, group or individual traveller.
Which dates should I provide?
Exact dates are useful when flights or fixed events shape the trip, but an approximate month or season is enough for an early conversation. Mention how flexible the arrival and departure days are and whether school holidays, work commitments or celebrations matter. This helps the team think about season, availability and a realistic route.
Do I need to include a budget?
A comfortable planning range helps compare accommodation, transport and activity options. It does not need to be a final amount. Explain which parts of the journey matter most and where you are open to simpler choices. If you prefer to discuss budget privately, say so in the message and the team can raise it during the reply.
What details help with family or group travel?
Share traveller ages, room arrangements, mobility needs and the amount of activity everyone enjoys. Mention whether the group prefers shared experiences, independent time or both. Families may also want to discuss meal timing, early starts, child-friendly guides and rest days. These practical details often shape the route more than a long list of attractions.
How should accessibility or dietary needs be mentioned?
Describe the practical requirement without sending sensitive medical records. The team can ask follow-up questions about walking, steps, vehicle access, room setup or food. If additional information becomes necessary later, ask why it is needed and how to share it securely. Early discussion gives local professionals more time to check realistic options.
How quickly will the team reply?
Lasting Travels normally replies within 24 hours from Monday to Saturday. Messages sent outside working hours are answered on the next working day. Check the email address entered in the form and review the spam folder if a reply is not visible. A concise message with dates and priorities can make the first response more useful.
Does the contact form create a booking?
No. Contact starts an enquiry and does not reserve accommodation, confirm services or take payment. A booking can only follow further discussion and the review of an individual proposal and its conditions. Read the booking terms before accepting or paying for travel arrangements.
Should passport or payment details be sent?
Do not send passport copies, payment card details or sensitive medical information through the general contact form. Those items are not needed to begin planning. For official entry information, travellers should consult the authorities relevant to their nationality and route; United States travellers can use the Department of State travel pages.
How To Make Your Message Useful
Can a previous enquiry be updated?
Yes. Reply from the same email address when possible and explain what changed, such as dates, traveller numbers or destination ideas. This helps the team connect the new information with the earlier conversation. Contact the team promptly when a major detail changes because availability and pricing may need to be reviewed.
What makes a useful first message?
A useful message is brief but specific. Include the approximate dates, trip length, people travelling and the main reason for getting away. Add 2 or 3 priorities rather than trying to design every day. The contact form can then start a focused conversation without requiring you to solve the whole itinerary first.
Can I ask about an existing proposal?
Yes. Mention the proposal date or trip details and identify the part that needs clarification. Questions about inclusions, price, payment timing or changes should be answered before acceptance. Use contact details from the latest proposal when the matter concerns active arrangements, since those documents may include the most relevant reference information.
Is email or the form better?
Either can begin an enquiry. The form helps organise the essential details, while email may suit a short follow-up. Avoid sending the same request repeatedly through several channels because duplicate messages can slow review. If you contact Lasting Travels and do not receive a reply after the normal response period, send 1 concise follow-up.